Tom Flowers Flower Delivery London

This page informs you of the terms and conditions under which we supply any of the products (Products) listed on our website tom-flowers.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please print a copy of these terms and conditions for future reference.

About Tom Flowers

tom-flowers.co.uk is a website owned and operated by Tom Flowers Limited, a private limited company registered in England and Wales -company number 7256646. Our registered office and main trading address is 11 Canonbury Place, London N1 2NQ. Our VAT registration number is 110729740

Delivery

We will send out goods according to the delivery day and option selected. Should we not have the exact flowers and foliages in stock at the time of fulfilling your order, we reserve the right to substitute flowers or foliage to the equivalent value.

We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown.

We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses.

Refund Policy

We want you to be delighted with your Tom Flowers product. If your flowers should arrive in less-than-perfect condition, or have been damaged in transit, please notify us within 24 hours of receiving them and we will replace them as soon as possible. Where it is inappropriate or not possible to offer a replacement product, we may offer a full refund to the purchaser, at our discretion. We cannot be liable for claims made outside of this 24 hour notification window.