Tom Flowers Flower Delivery London

Terms and Conditions

This page informs you of the terms and conditions under which we supply any of the products (Products) listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please print a copy of these terms and conditions for future reference.

About Agent F is a website owned and operated by A F Retail Limited, a private limited company registered in England and Wales – company number 11771600. Our registered office is 3 St James’s Market, London SW1Y4AH.


We will send out goods according to the delivery day and option selected. Should we not have the exact flowers and foliages in stock at the time of fulfilling your order, we reserve the right to substitute flowers or foliage to the equivalent value.

We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown.

We do not accept any liability for non-delivery owing to a customer providing incorrect or incomplete addresses or delivery information.

Refund Policy

We want you to be delighted with your Agent F product. If your flowers should arrive in less-than-perfect condition, or have been damaged in transit, please notify us within 24 hours of receiving them by telephone or email and we will replace them as soon as possible. Where it is inappropriate or not possible to offer a replacement product, we may offer a full refund to the purchaser, at our discretion. We cannot be liable for claims made outside of this 24 hour notification window.


Agent F only uses first grade flowers and foliage, sourced from the best growers. Flowers are a natural, perishable product and sometimes availability may be limited. We reserve the right to substitute any flower or foliage which may become unavailable with flowers and foliage of similar colour, form, scent and monetary value, whilst retaining the spirit of the original proposition.

Your statutory rights are not affected.

Weddings and events

Specific terms and conditions of wedding and event flower contracts can be found on any written quotation issued for such, however please note that the following shall always apply:

Any quotation issued by us is valid for 30 days

Upon acceptance of our quotation, a fifty per cent deposit is payable, with the remaining balance becoming due 14 days prior to the event